Refund policy

Refund Policy

The 60-day guarantee
Use it daily for 60 days from the day your order arrives. If your scar isn't settling, email support@fueledfuture.com and we'll refund the sticks in full.

You keep the product
We refund used, part-used and empty sticks. There is nothing to post back to us and no restocking fee. One email is enough — no forms and no photos required.

How refunds are paid
Refunds go back to your original payment method within 10 business days of us approving your request. Your bank may take a few days longer to show it. If it has been more than 15 business days, email us and we'll chase it.

What's covered
The guarantee covers the sticks themselves. Original shipping is free on every US order, so there is nothing to deduct. It applies once per customer or household.

Abuse of the guarantee
We reserve the right to decline a refund where we have reasonable grounds to believe the guarantee is being misused — for example repeat claims across multiple orders, accounts or addresses, claims that do not match our order records, or product bought for resale. If we decline a request we will tell you why.

Damaged, faulty or wrong items
Email us within 30 days of delivery with a photo and we'll replace it or refund it in full — your choice. This is separate from the 60-day guarantee and does not use it up.

Cancelling an order
Orders can be cancelled any time before they are fulfilled. Email us and we'll cancel and refund in full.

Questions
Email support@fueledfuture.com — we reply within 24 hours.